Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as announced, arrived with 12 days purchase made day 11/01/23 arrived today 23/01/23 now I will test to see if it really meets.
Great product, clear and loud sound, no distortion. I recommend it.
Not so loud but OK.
Great style by Gizmo League, my X5 works perfectly every day with my iPhone 11! Thanks seller!!!
It's worth paying Gizmo League for the quality in this X5 headphones! I can really use it while swimming, it does work and I'm IMPRESSED!
nice
Lightweight, yet untested material expect subsequent reviews.
This X5 is really worth recommending. Express shipping by Gizmo League! It came to the Netherlands in 8 days! Super fast!
bien
good for the price and hope it will last long.
Super fast delivery to Madrid, Spain! Thank you very much, Gizmo League. This M1 headphones completely surprised me in function, did not think that this is so good.
I loved it! The sound is great and the battery has good durability!
works fine
The 5-day delivery has been past, but the goods are very satisfied with the light weight and very satisfied.
A good M1 product, I love it. Recommended to all people here, thank you Gizmo.
Received the package 4 days in advance, the sound is very correct compared to the price. May lack a little volume and the controls hang up, volume, volume -, are concentrated on only 2 buttons. So it takes a small period of adaptation.
They're great...
Excellent M1 headphone, I have to thank you Gizmo League!!! Best product on the market now with crystal clear sound quality by far!
Well received.
Works ok. bone conduction headphone does not block surrounding sound.
Arrived very fast, before the agreed date, very good phone
Arrived fast at my house in Valencia. I can hear very well with this Gizmo League M1 headphone and the battery lasts very long too!
Good item recommended super fast delivery
Good product arrived soon,
It's very good, very fast, works well