Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good reliable brand product, so far all the product s Ugreen, works perfectly for me. Very easy to use. Faster shipment than expected date. Thank you.
All OK I will only test Equipment
Good quality thing, well packed. Ugreen as always at the height.
Ugreen as always well done. Very neatly made, conveniently mounted. The price is noticeably higher than the analogs, but the quality here is quite different.
Everything works fine, the disk is determined immediately, the copy speed will check later. I recommend the quality is excellent.
The product is great, came whole and unharmed! Works great, very helpful! Recovered information from HDD 3.5 ".
Excellent boxing. Installed HDD 3,5 WD blue 4 TB (SATA/64MB cache/5400) APFS format (Mac OS) -by Blackmagic test write/read at a load of 5GB-179 Mb/s/181 MB/s. He goes to sleep in three minutes. Recommend!
I ordered the US power adapter, but you sent European adapter
Adapter all in plastic, but great construction. Easy to use, am very satisfied with the product!
Cool box, 2 TB chews norms
arrived fast even during the corona times.. works great like you can expect from ugreen products. 5 stars for sure !
Excellent quality, as always ugreen at altitude. Everything works fine
Boxing is great. On Windows 10 when enabled was determined immediately. Recommend!
Everything was: OK Same as description. Good quality and fast delivery. THX
Доставка до Твери 14 дней. Продавец общительный. Адаптер полностью соответствует описанию. Скорость передачи данных до 100 mb. В общем рекомендую. Продавцу и магазину 5 звёзд однозначно!
I liked boxing very much. All in factory packaging. Everything is qualitatively and very neat. By parameters everything corresponds to the description. The product and its quality remained very satisfied. Thank the store. Ordered 18.02 came 22.02.
Excellent product presentation, I like material quality, and I think it's really worth the purchase, the store was always pending the shipment.
The product corresponds to the description. Everything works fine!
It just works. No problems found. Power adapter 12VDC 2A. Included 1m USB3-A/B data cable. HDD auto sleep function. No auto start after power loss. Power button needs to be pressed to start HDD.
Reached in 27 days, super will check, the store as always recommend.
Expensive, but the quality is excellent
It's fine. Connected to the router-now received a network drive.
Good product
It's fine. Connected to the router-now received a network drive.
OK