Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ugreen has as always everything is worthy!
Boxing is great. On Windows 10 when enabled was determined immediately. Recommend!
Good adapter, works. Seller recommend.
I reward all this salesman as a combo.
excellent product
Very well. Everything works. The order arrived in 17 days.
Excellent product. Fast shipping and well packaged. Definitely recommend store.
bonito, parece ser resistente, ótimo tempo de entrega
Excellent product!
Checked 3.5 and 2.5 hards on the computer, work. Plastic seems to be strong touch, but the cover is branded hand prints remain. I bought 4 for the plait, but there is no way to check it yet.
That's great! Stable, bought to work with the router kinetic giga for the media server in the apartment. Very comfortable!
very good store
Is very good
foi umas das melhores case que já comprei, muito top e boa obrigado.
Наверное, всё хорошо.
The Corps came in a couple of weeks
Everything was: OK Same as description. Good quality and fast delivery. THX
Great thing! Read all kinds of discs! Can recommend, delivery fast. Of the cons-the price, expensive.
Great pocket, like all from ugreen, drive on 10tb earned without problems
Как всегда, высокое качество товаров. Хорошая упаковка, быстрая доставка, 10 дней до Израиля. Все время покупаю у Ugreen. Отличный продавец, отличный сервис. Спасибо.
Order received. Fast shipping. It's OK.
Доставка до Твери 14 дней. Продавец общительный. Адаптер полностью соответствует описанию. Скорость передачи данных до 100 mb. В общем рекомендую. Продавцу и магазину 5 звёзд однозначно!
Доставка до Твери 14 дней. Продавец общительный. Адаптер полностью соответствует описанию. Скорость передачи данных до 100 mb. В общем рекомендую. Продавцу и магазину 5 звёзд однозначно!
I liked boxing very much. All in factory packaging. Everything is qualitatively and very neat. By parameters everything corresponds to the description. The product and its quality remained very satisfied. Thank the store. Ordered 18.02 came 22.02.
The product corresponds to the description. Thank the store.