Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Compliant but delivered wrapped so not top for fast use.
Everything is fine, the mat is quality!
good product
Everything works, but there is an important moment. When the computer turns off, the mat does not go to sleep and continues to shine on the whole room. This is minus
great quality. very pretty and easy to install. A+++
dear iMice Official Store thanks for Mause pad 7 colors its very very good :) because i hafe full setup for youtub! bjuteful light!!!! :)))
Top mat, but with waves
полностью соответствует описанию, сын счастлив
Brought Courier, very quickly and promptly later I will add a review on functionality and quality
Great mat. I 'd know I 'd change my phone, take it with a wireless charge. The truth has long gone because of the holidays and the coronary.
Conform to description. Quick delivery in my case. What else ? fully satisfied :-)
Looks good thank You ✌️ can do 2 colors at once
Lighting is not ARgb, it is RGB only. Good finish, perfect rubber underneath for grip. I ordered the 40x90 and for me perfect. If I could control from the computer it would be better.
ковёр охренительно большой, очень удобный и приятный на ощуп!! По краям приятная подсветка
On the hard 4
All norms, works. The packaging is, however, weak-the mat is soft, and the mint box will not hurt it. But unpacking does not bring such pleasure when the goods got safe. Ask them to be packed tighter.
To Pskov reached 12 days, very quickly, packed well, the box of course crumpled, but the mat was not hurt, the mat is very comfortable and pleasant to the touch. Well, it glows beautifully, I recommend the store
Ковёр отличный, сколько бы фоток не смотрел, в реале он интереснее выглядит, фотки не передают всю контрасность, брать стоит однозначно, поверхность хороша, приятная. Заказ отправил в день заказа, очень оперативно ниче не скажешь и прибыл за 13 дней, что тоже очень приятно. Совет кто играет в кс на низкой сенсе и со стандартной клавой, то берите длинну 900см, в напряжённые моменты в игре будет не хватать места)))
Отличный коврик, подсветка работает, чувствительность мышки высокая, сын очень доволен!
fast shipping. product as described.
Took 70 days to arrive but the product is very good!!!
Pretty good product,
Szoper nagyon Jol nézki
It's big and works properly
Delivered quickly. Soft mat with illumination.