Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To Belarus less than a month. Everything was tracked. There is no smell, like QR code. All have to insist manually. The helmet is relatively comfortable, but if you tighten incorrectly-it will rub your nose and slide.
Order in Belgorod region Arrived 2 months later, the glasses are packed well, the work has not yet figured out.
For this price, normal glasses. My daughter liked it. Clinging the phone, turning on the video from yutuba and watching the ZD.
Everything is super, it came quickly 13 days
Corresponds to the description.
Track tracked, glasses are normal, complete with a cloth for wiping glass and a gift (holder on the phone)
cool
Very fast delivery, thank you to the store put a gift))) seller recommend
It is working fine. A bit painful in the nose if you have a big one.
Трек отслеживался. Пришли упакованными в пакет, внутри были обернуты в несколько слоев пупырки. Пришли целые. Сделаны качественно, приятный пластик. Еднственный минус - ОЧЕНЬ трудно подстроить.
шлем отличный, в комплекте пультик, ещё продавец положил подарочек держатель для телефона, доставка около месяца, в деле ещё не опробовали
Everything is alright. It takes a month to arrive.
With shit. For this price of norms, children like ..
Хороший товар, всё хорошо показывает , быстрая доставка, очень довольны !!!
Glasses Super!!! The son is very pleased. I advise everyone to buy, take it, you will not regret it! All that is stated is everything works. The store is good. I did not communicate with the seller. Came in less than two weeks in Saratov. Everything is fine!
Excellent quality, reallllllly satisfied. would recommend
спасибо,все пришло
Took for work, present 3D panorama for customers. Say that I'm delighted not to say anything! Surpassed all expectations! I did not understand it until I thought about my task.
OK
It came a month faster than I expected X) I can not check yet, because I took it for a gift.
товар пришел в норме.Только вот немного расплывисто показывает видео
The description is exactly as accurate as the picture thank you
looks exactly like what i ordered, but I don't know how to use it, the downloaded most VR games they won't work, google cardboard also doesn't work, it needs a QR code. but otherwise the product looks good. was shipped fast but got delayed due to covid 19
There is no protection others then bubbler wraps. Haven’t try the remote
The store with the shipment did not pull, sending the goods on the day of receipt of payment. Ordered 06. 07.2020-took at the Post Office 30.07.2020. Everything corresponds to the description. Son's happy. Seller recommend. 5 +