Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар пришёл за 4 дня до Великого Новгорода, доставка курьером. Ковёр не очень толстый, но может оно и к лучшему. Мышь реагирует адекватно. Все хорошо и удобно. Единственный совет продавцу - товар сворачивать рисунком наружу, иначе заворачиваются края и приходится обращаться к бубну и танцам чтобы его выровнять.
коврик огонь
все хорошо, только долгая доставка!
шло четыре дня! Качество супер! Продавца рекомендую
Excellent mat, I order the second only other size
Received quickly (ordered on June 29). The goods are satisfied.
Wszystko ok. Podkładka dobrze się trzyma nie przesuwa się. Ogumieniem pod spodem dobre.
Beautiful.
Коврик супер
Доставка затянулась,но это все из-за почты России,но товаром я доволен. Качественный коврик,мышка на нем летает.
looks good. has some wrinkles from the folding but other than that it is ok.
The goods are satisfied, came quite quickly
Хороший коврик, пришел быстро
Хороший коврик, качество на 5. Доставка курьером на 5+. Посылку получил через 3 дня после заказа! Спасибо продавцу и курьеру! Рекомендую к покупке!
good!
All right I'm happy
Всё как в описании. До Эстонии шло 2 недели. Коврик отличный, мышь работает
Delivery for a couple of days home, but the mat stinks). Already a day of ventilation on the balcony, there is still a smell, but not as it was
хороший товар быстрая доставка
great.
All good
Good mat
Коврик пришел за 10 дней до Ульяновска. Соответствует описанию. Качество отличное, буду заказывать ещё!
Recommend store
коврик отличный пришел за неделю, приятный на ощупь есть микроизьян это маленькая дырочка