Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described, took way too long to arrive.
Accurate description, prompt delivery (13 days to Kyiv only), looks, feels and works very well! Thanks a lot, store! My recommendations! ;)
Great mat!
The mat is excellent for your money I advise,
The product came quickly, ordered 11.06.2020 courier brought home 02.07 2020. The description is consistent. The mat is cool. Seller advise.
Отличный коврик, быстрая доставка прямо на дом, с продавцом не общался, не было нужды
все отлично все пришло
Excellent carpet, fully corresponds to the description, fast delivery.
good
All perfect
2 дня и в Зеленограде меня встретил курьер. Покупал подобные коврики, те были лучше качеством, этот тоньше, но вполне себе хороший. Скользит как надо, это вам не по столу или книге елозить.
Super fast delivery thank you!!!
хороший коврик, быстрая доставка, продавец очень классный, советую к покупке.
на 5+
Very good! delivery 16' days to Stavropol
Class! Thank you, I like it! to buy I highly recommend!
Ставлю три звезды так как на коврике небольшой дефект(царапина 4x4 мм).. спор открывать не стал... но в целом качество отличное.. запаха нет, материал хороший. за эти деньги вы лучше не найдете. Все ровно однозначно рекомендую)
Of course, the smell of rubber is new but bearable, and so the quality is normal
Очень доволен. 9го заказано, 12го получено в Питере. Принёс курьер. Коврик отличный. Размер указан верно. Не скользит,мышь работает хорошо,рукам приятен. Рекомендую.
Заказал 09.08.20 привезла девушка курьер 13.08.20. Очень быстро. Коврик хорош. Как и писали люди, его сворачивают картинкой внутрь дабы избежать повреждений, из-за этого он приподнимается на столе. Так как это мой 2-й коврик такого типа, надеюсь он выровняется как и первый (я на него по-моему что-то ставил ))) Попробую свернуть в обратную сторону и оставить на пару дней, может ускорит процесс.
запах резины неприятный, надеюсь выветрится
Very good mat! I came to Rostov very much in a week! With the store did not communicate
Коврик на 4 балла , на картинке выглядит лучше .
Качественный добротный коврик. Доставка быстрая, курьер принёс домой. 5 баллов. Спасибо.
Corresponds to the description, delivery on five points!