Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great mat. He came in a wrapped form, in a package. Transfits with different colorful colors, perfectly contacts the surface and mouse. Seller sent the order not immediately, but with little delay. Courier delivered in a matter of days. My gratitude to the store and the courier service, everything is done on the hard!
All right, though there was something mistreated about the trip
All right
Mat Super! Thank you!
Доставка из России Очень быстрая доставка. спасибо светит очень ярко и несколько режимов.
Great mat, take for gift not the first time, thank you
Great mat! Very high quality!
Parcel received, order 2 times all cool, but the shipping was very long...
Excellent material, I recommend!
Came fast
Very good. TAL and as Describes
Хороший коврик, размеры вполне бьют, лёг ровно, края прошиты, коты вроде не пытаются грызть
Great mat
Неделя посылка была в пути, получил курьером! Коврик 250 на 300 мм - это очень большой для моего стола)) Товаром я доволен!
A decent rug and is not expensive. Delivery fast
A wonderful carpet with static and dynamic illumination. Pleasant to the touch, quite bright illumination. I did not have to straighten, it smells very little and not sharply.
conforme
Very good mat, both by design and by material. Working with the mouse became much more convenient. The store sent the order quickly, but here he went Ooo very long. A couple of times we rewritten, everything was adequate)) and the goods and seller recommend. Yes! Everything was perfectly packed.
It took me a long time to get out but I came in time and form, the extremely beaten and battered box but the mat was not affected
Very good mat-satisfied)
The mat is excellent and very high quality! Recommend!!!
It's super cool and easy to install! you just plug it in and you're ready to go! I like how the bottom of the pad sticks to the surface so it doesn't move around.. All in all it's gr8 m8 I r8 8/8
They gave me back fast and very kindly
Awesome ordered day 25 night and arrived 27 to 12h. The product is good
Kaif