Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Points are good for this cost. The order was not tracked. Came in three weeks late.
Item not received. Refunded.
These VR headsets have good reviews, so I bought 2 immediately during flash sale. The best decision ever, thanks Gizmo League.
goods came as ordered. thank you
To watch the video very much even nothing, you can play, but while VR games are not very diverse, in general, the purchase is satisfied, sent quickly, came (even with a pandemic) quite quickly, the courier brought it to the door.
Glasses are good for their price, delivery in Russia fast, 3 days to Petrozavodsk, courier to the door
Came quickly, well packed, everything works and corresponds to the description
It Goes to my Best V.R Collection. Thx For It.
I ordered 10 and 13 already order at home, I think it's cool, this is my first order which came so fast. thank you very much store!!!
Норм
It's fine!
Everything is ok, thanks for
very satisfied with the product. i recommend
Super ! arrived well packed and in perfect condition. recommend to others!
looks exactly how it described, good quality, will buy order from here again
Thank you so much I am leaving a feedback on 5 star
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
amazing quality of + fast delivery. my respect to the store
Delivery really fast!!! thanks!!!
Доставка очень быстрая. 5 дней.
Very good product
The item came for 10 days, there is a small gift .. the box is whole, but inside the earphone is broken. photo attached
Looks qualitative and very impressive.
imagem deixa um pouco a desejar
It's fine. The quality is good.