Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gizmo League (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly packaged and correctly working!
descripción exacta. envío rápido y funciona perfectamente! volveré a comprar seguro
The controllers work as expected. No issues so far. This price is definitely a bargain, I am impressed. Recommended 100%.
Pelo preço o comando é bom e ainda recebi um presente, um suporte para smartphone por isso 5 estrelas
Fantastic item.Thank you!
Control very beautiful, of course is a good and cheap option have a wireless control nothing compares to original but look great without doubt I recommend, only took a bit due to global chaos of pandemia going but very happy with the product.
Came very fast and well packed. Thx for the gift. Not tested but very good looking and quality feeling controller. Really fast and nice store.
Excellent product I recommend, it serves ps2,pc and in batocera.
very good
I order, the second all is fine
Llego muy rápido y todo en perfecto estado.
Super fast shipping!!
It works smoothly, connects to the first and the touch is good quality.
The controller seems to work properly and the touch is quite pleasant (compared to the dualshock itself).
The parcel came quickly, delivery to the door. Joystick is excellent, everything works. To store Thank you for gift
Works fine, but the deadzone on the analogs are huge.. for casual gaming its fine.
I arrive within the time frame and arrive very well protected. Thank you for the present included. We have to try. Exelent. Recommended
Good
Product is great and I recommend to everyone, arrived fast
I arrive in MEXICO/CAMPECHE about 15 days A RECORD time to receive it, contemplating that most products arrive from 1-2 months, CONTROL looks great and good quality MATERIAL acceptable, certainly the best store. I certainly understand the seller sending tracking guide and a reliable page from which to review the shipment.
The product corresponds to the description, it works. Only batteries are needed. Play conveniently, the joystick is almost as original.
good
Very good arrived early
sloppy vibration soldering job but can be fixed with ease
Works, vibro weak, memory card works normally, it is worth taking